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Questions and answers

Questions
and answers

FAQ - frequently asked questions

At a glance

Here you can easily get information without having to pick up the phone. If you cannot find a suitable answer, we look forward to hearing from you personally.

Ask a question via email
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Questions
about donations

How can I make a donation?

You can donate directly online on our website. We also accept bank transfers or donations by post. You can find the information you need here on our donation page.

Donate directly here

Is there a minimum donation amount?

No, there is no minimum donation amount. We are grateful for every donation.

View donation overview

What is my donation used for?

Your donation will be used for our charitable projects and programs to support our vision. You can find out more about our projects and programs on our website.

To our projects

How secure is the transmission of my donation?

The transmission of your donation is safe. We use secure payment methods and SSL encryption to protect your personal information.

Read our privacy policy

How can I set up a regular donation?

You can set up a regular donation on our website. There you can indicate how often and in what amount you would like to donate.
 

Set up a donation here

How can I withdraw my donation?

You can withdraw your donation within 14 days. Please contact us via e-mail or telephone.

Contact our specialist

Will my personal data be protected?

Yes, we treat your personal data as strictly confidential and only use it for the purpose of processing donations.

Read privacy statements

How can I volunteer?

You can find out more about our current volunteer opportunities on our website. Please contact us if you are interested in getting involved.

Contact specialist

What payment methods are accepted?

We accept various payment methods, such as credit card, direct debit, PayPal or bank transfer.

Go to donation form

Questions
about projects

Which specific projects and programs do you carry out?

We conduct a variety of projects and programs to support our mission. This includes, in particular, educational and exchange projects.

Read more about our projects

How are your projects evaluated and what successes have you already achieved?

We evaluate our projects regularly and value a sustainable and long-term impact. We have already achieved numerous successes, which you can read about in our annual reports and financial statements.

Which projects should I support?

Your donation will be used for our charitable projects and programs to support our vision. You can find out more about our projects and programs as well as donation options on our website.

To the projects
To the donation possibilities

Questions
about funding

How can I be sure that my donation will go directly to those in need?

We attach great importance to transparency and guarantee that your donation will go directly to those in need. We report regularly on our projects and disclose how we use your donation.

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How transparent is your organization and how do you provide information about your work?

We attach great importance to transparency and report regularly on our work. These include, for example, annual reports, success stories, success indicators and financial reports. We are open to feedback and happy to answer any questions.
 

What expenses does your organization have and what is the administrative burden?

Our organization's expenses vary by project and program. However, we attach great importance to the fact that a large part of our donations flows directly into our projects and only a small part is used for administrative costs. The exact figures can always be found in the current annual report.

How can you ensure that your work is sustainable and will last over the long term?

We rely on long-term planning and cooperation with local partners. Our projects are designed to last over the long term and have a lasting impact. We regularly evaluate our work and adapt our strategies.

Read about our projects

How do you deal with critical questions and feedback and how can supporters get in touch with you?

We are open to critical questions and feedback and take this seriously. We have various contact options on our website, such as email or telephone. We strive to respond to all inquiries and respond to feedback as quickly as possible.

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On this page

  • Questions and answers
    FAQ - frequently asked questions
  • Questions about donations
    Donation types
  • Questions about projects
    Engagement
  • Questions about funding
    Destination

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information

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  • +41 71 343 73 43

Donation account
Pestalozzi Children's Foundation
Kinderdorfstrasse 20
9043 Trogen

Postfinance
PC: 90-7722-4
Swift/BIC: POFICHBEXXX
IBAN: CH37 0900 0000 9000 7722 4

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You can deduct your donations to the Pestalozzi Children's Village from your taxes.
Swiss tax exemption number: CHE-105.770.471

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